Terms of Service
These Terms of Service ("Terms") govern your use of this website and your booking of accommodations from Une Homes ("we", "us", "our"). By accessing this site or making a reservation, you agree to these Terms.
1. Reservations and Bookings
A reservation is confirmed only after you complete the booking flow and we (or our payment processor) successfully charge the required amount. We may decline or cancel a reservation at our discretion, including for suspected fraud, misrepresentation, violation of these Terms, or unavailability of the property. Confirmed reservations are subject to the cancellation policy disclosed at the time of booking.
2. Payment, Fees, and Taxes
You agree to pay the total amount disclosed at checkout, including nightly rates, fees, deposits, and applicable taxes. Charges are processed by our payment provider; by providing payment information, you authorize us to charge the amount due. We may place a hold or pre-authorization on your payment method to cover incidentals or damage.
3. Cancellations and Refunds
The cancellation policy that applies to your reservation is the one shown at checkout and on your booking confirmation. Refunds, if any, are issued under that policy and may take several business days to appear on your statement, depending on your payment provider.
4. Guest Conduct and House Rules
By staying at one of our properties, you agree to:
- Use the property solely for short-term lodging by the registered guests.
- Comply with house rules, occupancy limits, and any community or HOA regulations.
- Respect quiet hours and neighbors; no parties or events without prior written approval.
- Refrain from illegal activity, smoking where prohibited, and any conduct that damages the property or disturbs others.
We may terminate a stay without refund and pursue costs and damages if these rules are violated.
5. Damage, Loss, and Liability
You are responsible for damage to the property or its contents caused during your stay, beyond ordinary wear and tear. We may charge your payment method for repair or replacement costs. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, and our total liability for any claim arising out of or relating to your stay or use of this site is limited to the amount you paid for the reservation in question.
6. Assumption of Risk
Use of pools, hot tubs, kitchens, outdoor areas, equipment, and surrounding amenities is at your own risk. You are responsible for the safety and supervision of any minors or guests in your party.
7. Intellectual Property
All content on this site — including text, images, logos, and design — is owned by or licensed to Une Homes or our service providers and is protected by intellectual property laws. You may not copy, modify, or redistribute it without our written permission.
8. Privacy
Our handling of personal information is described in our Privacy Policy. By using this site or making a booking, you acknowledge that policy.
9. Changes to These Terms
We may update these Terms from time to time. Material changes will take effect when posted; continued use of the site after that point constitutes acceptance of the updated Terms.
10. Contact
For questions about these Terms or your reservation:
- Une Homes
- 9294 Royal Estates Blvd, Orlando, Florida 32836
- Email: info@unehomes.com
- Phone: +1 (410) 692 8632
11. Additional Terms from Une Homes
11.1. Condition and Acceptance of the Property
Guest hereby acknowledges and accepts the Property in its AS-IS, WHERE-IS condition, including all furnishings, fixtures, appliances, and amenities. Guest agrees that the Property has been properly inspected, maintained, and is believed to be in good order; however, minor deficiencies or temporary interruptions of service may occur during occupancy. Guest shall report any damage, defect, or dissatisfaction at any time during the stay by written notice to Manager at info@unehomes.com. Upon receipt of such notice, Manager shall be afforded a reasonable opportunity of up to twenty-four (24) hours to address and remedy the reported issue.
Guest further agrees that if Manager responds within this time frame and makes commercially reasonable efforts to correct the issue, no refunds, credits, cancellations, or other compensation shall be due to Guest under any circumstances.
Guest acknowledges and agrees that no refund shall be issued after the cancellation period or after check-in for any reason, including but not limited to complaints regarding cleanliness, amenities, decor, or suitability of the Property, provided Manager has been given the opportunity to remedy any reported issues.
In the rare event that a major problem arises which substantially prevents occupancy of the Property and cannot be resolved by Manager within a reasonable period, Manager may, at its sole discretion, offer to relocate Guest to comparable accommodations if available, or agree to terminate the reservation and refund the unused portion of the rental corresponding to the remaining nights of the stay. This remedy shall be Guest’s sole and exclusive recourse in such circumstances.
11.2. Check-In and Check-out
Guest acknowledges that standard check-in shall commence no earlier than 4:00 PM local time on the arrival date and that standard check-out shall occur no later than 10:00 AM local time on the departure date. Requests for early check-in or late check-out must be made in writing no less than twenty-four (24) hours in advance and shall be subject to availability and Manager’s written approval. If granted, an early check-in shall incur a fee of One Hundred Fifty Dollars ($150.00) and a late check-out shall incur a fee of Seventy-Five Dollars ($75.00). Unauthorized occupancy beyond the scheduled check-out time shall entitle Manager to charge said late check-out fee automatically, in addition to any costs incurred by Manager due to delayed cleaning or disruption of subsequent reservations.
11.3. Lost or Stolen Items
Guest acknowledges and agrees that UNE Homes shall not be liable under any circumstances for any loss, theft, or misplacement of Guest’s personal property or belongings during the term of the rental. Guest further agrees that any personal items remaining in the Property upon check-out shall be deemed abandoned if Manager has made a good faith attempt to contact Guest for retrieval and such attempt has failed or received no response within a reasonable period.
11.4. Emergency services
Manager maintains an emergency contact line that is available twenty-four (24) hours a day, seven (7) days a week. For purposes of this Agreement, an emergency is defined as any of the following situations:
(a) a complete loss of power or water service to the entire Property;
(b) Guest being locked out of the Property;
(c) severe water leakage or flooding that presents a risk of property damage; or
(d) any condition that poses an immediate danger to the safety of the Property or its occupants.
Any calls or communications regarding matters not constituting an emergency, as defined herein, shall be received and addressed on the following business day during normal business hours.
11.5. SMS Program Terms
By opting in, you agree to receive text messages from UNE Homes about your
property management inquiry, scheduled meetings, and reservations.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to cancel at any time. You will receive one final message
confirming your opt-out.
- Reply HELP for help, or contact us at info@unehomes.com or +1 (410) 692-
8632.
- Consent to receive text messages is not a condition of any purchase or
service.
- Carriers are not liable for delayed or undelivered messages.
For details on how we handle your information, see our Privacy Policy: https://www.unehomes.com/privacy-policy
Platform Notice
This site is operated by Une Homes on the Wander platform. Wander, Inc. publishes its own platform terms, privacy practices, booking rules, and other policies governing the technology that powers this site. You can review them at wander.com/legal.